Frequently Asked Questions
Plan Features
Everything You’ll Need to Know
When can I enroll?
- New Hires: after 30 days from your date of hire
- All Benefit Eligible Employees: During Open Enrollment
How do I enroll?
- Call US Enrollment Services: 844-574-0002, Mon – Fri, 9:00am – 5:00pm EST
When will my benefits be effective?
- New Hire Enrollments: the 1st of the month following 60 days from your date of hire
- Open Enrollment: 7/1/2024
How do I file a claim for my Aflac benefits?
- Download the appropriate claim forms found on this site and submit your completed claim form to Aflac. Instructions are on the claim forms.
- Click here to file your Aflac claim online
What if I have questions about my Aflac policy?
- Call Aflac Customer Service: 800-833-3036
What if I want to cancel an Aflac policy?
- Call US Enrollment Services: 800-735-0080
Where can I find an Evidence of Insurability form for The Standard Disability and/or Life Insurance?
- CLICK HERE to find downloadable and online forms
Plan Documents
Aflac Wellness Claim Form
For Accident and Critical Illness policyholders